1. Order Processing Time

At Loverboy Hat, we strive to process every order as quickly as possible.

Processing Time:
✅ 1–3 business days

Processing times exclude weekends and public holidays.

During peak seasons, sales events, or promotional periods, order processing may take longer than usual. If there is a significant delay, we will notify you via email.

2. Shipping Time & Delivery Estimates

United States

📦 Standard Shipping: 8–12 business days

International Shipping

🌍 Worldwide Delivery: 10–15 business days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Shipping carrier delays
  • Weather conditions
  • Other unforeseen logistical circumstances

Loverboy Hat cannot guarantee exact delivery dates.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Selected shipping method
  • Package weight and dimensions

For international orders, any customs duties, import taxes, VAT, or additional government fees are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive:

  • ✅ A shipping confirmation email
  • ✅ A tracking number

Please allow 24–72 hours for tracking information to become available after your order has been dispatched.

5. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout.

Loverboy Hat is not responsible for orders affected by:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Packages lost due to incorrect address information

If a package is returned because of an incorrect address, additional shipping charges may apply to resend the order.

6. Customs, Duties & Taxes

International shipments may be subject to:

  • Customs duties
  • VAT or local taxes
  • Import processing fees

These charges are determined by your country’s customs authorities and are not included in our product prices or shipping fees.

Loverboy Hat is not responsible for customs-related delays.

7. Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is:

  • Lost during transit
  • Marked as delivered but not received
  • Stolen after delivery

Please contact your local shipping carrier or post office immediately.

Loverboy Hat will assist whenever possible; however, refunds or replacements cannot be guaranteed for lost or stolen packages.

8. Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Shipping carrier disruptions
  • Public holidays
  • Incorrect delivery information

Shipping fees are non-refundable for delays caused by these external factors.

9. Damaged Shipments

If your order arrives damaged:

  • ✅ Take clear photos of the package and damaged item.
  • ✅ Contact our customer support team within 48 hours of delivery.

After reviewing your claim, we may offer:

  • A replacement product
  • A refund, where applicable

10. Returns Due to Non-Delivery

If a package is returned to Loverboy Hat because:

  • The customer refused delivery
  • Customs fees or import charges were unpaid
  • An incorrect shipping address was provided
  • Multiple delivery attempts were unsuccessful

We will refund the product cost (excluding shipping fees) after the returned package has been received and inspected.

Customers may request reshipment by paying the applicable shipping charges.

11. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.

📩 Email: support@loverboyhat.com