1. Return Eligibility

At Loverboy Hat, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return provided the following conditions are met:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are still attached.
  • Your return request is submitted within 14 days of the delivery date.
  • The product has not been washed, altered, damaged, or shows signs of use.

The following items cannot be returned or refunded:

  • Final sale or clearance products
  • Customized or personalized Loverboy Hat items
  • Gift cards
  • Products marked as non-returnable at the time of purchase

2. How to Request a Return

To begin a return, please contact the Loverboy Hat customer support team.

When submitting your request, include:

  • Your full name
  • Order number
  • The item(s) you wish to return
  • The reason for the return
  • Clear photos (required for damaged, defective, or incorrect items)

Once your request has been approved, we will provide the return address and detailed shipping instructions.

3. Return Shipping

For standard returns:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service.
  • Loverboy Hat is not responsible for items lost or damaged during return transit.

If the return is the result of our mistake, such as receiving the wrong product or a defective item, we will cover the return shipping costs.

4. Return Inspection

After your returned item is received, our team will inspect it to ensure it meets our return requirements.

Returns may be declined if:

  • The product has been used, washed, or damaged.
  • Original tags or packaging are missing.
  • The item does not meet our return eligibility guidelines.

If approved, you will receive a confirmation email regarding your refund or exchange.

5. Refund Policy

Approved refunds will be issued to your original payment method.

Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note:

  • Original shipping charges are non-refundable unless the return is due to an error by Loverboy Hat.
  • A reasonable restocking fee may apply where applicable.

6. Exchanges

Loverboy Hat accepts exchanges in the following situations:

  • You received a defective product.
  • You received the wrong item.

For size or color exchanges, please contact our customer support team. Exchanges are subject to product availability, and additional shipping charges may apply.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

Include clear photographs showing the issue so our team can review your request.

Depending on the situation, we may provide:

  • A replacement item, or
  • A full refund

Loverboy Hat will cover all shipping costs for approved claims involving defective or incorrect products.

8. Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been shipped, it can no longer be cancelled. However, you may request a return after receiving the package if it meets our return requirements.

9. Changes to This Policy

Loverboy Hat reserves the right to update or revise this Return & Refund Policy at any time. Any changes will become effective immediately upon being posted on this page. We encourage customers to review this policy periodically for the latest information.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our official Contact page or email us directly.

📩 Email: support@loverboyhat.com